Multibanco: Once the order has been completed,you will receive the payment details for your order by e-mail. Payment confirmation is automatic, so you don't need to send us proof of payment.
MB Way: This payment method is only available to those who have an account and associated cell phone number on the MB Way platform. Payment confirmation is automatic, so you don't need to send us proof of payment.
PayPal: This payment method is only available to those with a PayPal account.
Credit Card: We accept payments by Visa, American Express or MasterCard. For your security, all transactions are encrypted. The payment will be captured as soon as our team confirms the order.
If we have any problems receiving your payment, we will contact you.
The personal data you provide us with - name, address or telephone contact - is only used for the specific reason you provided it. If we ask you for personal information for any other reason, such as for marketing purposes, you will receive a request for authorization to do so and you will have the opportunity to say no.
Shipping costs are calculated at the end of each order based on the weight of the order and the destination, with a minimum value of €4.25.
However, shipping costs are free for orders over 19€. These conditions only apply to orders with a shipping address in mainland Portugal. For orders abroad, shipping costs are free above 80€. Shipping costs to Madeira and the Azores do not include free postage, regardless of the value of the order.
Dispatch is made within 4 working days of confirmation of payment.
Orders should be delivered between 1 and 4 working days after dispatch in mainland Portugal. In the case of personalized items, the delivery time is between 2 and 7 working days.
In the case of the islands - Azores and Madeira - the transit time varies depending on the zip code.
In the case of foreign countries - Germany, Belgium, Holland, Luxembourg, Slovenia, Italy, Austria, France, Spain, Poland, Czech Republic, Denmark, Slovakia, Ireland, Hungary, Lithuania, Sweden, Latvia, Croatia, Finland, Bulgaria, Romania, Greece and Estonia - delivery can take between 6 and 8 working days. *Personalized products have a delivery time of between 9 and 11 working days.
These shipping and order receipt times may be extended due to exceptional cases in which the carriers are unable to respond. We will work daily to choose the carriers with the best level of service at any given time.
ORDER CONFIRMATION AND TERMS OF SALE
Acceptance of all orders and their terms is subject to our re-confirmation by one of our employees. They will be considered null and void:
- all orders for personalized items that are not in line with the brand's strategy;
- orders deriving from errors on the website, including price update errors, system errors or any typographical errors;
In such cases, customers will receive a full refund for their purchase.
CANCELLATION OF ORDERS
If you receive a damaged item in your order, please contact us using the form provided by clicking on the "Help" button in the bottom right-hand corner of your screen.
We reserve the right to cancel all orders that have not been paid for within 48 hours of placing the order.
Cancellations can be requested by the customer within 14 days of placing the order.
In the event of cancellation at the customer's option, without any fault on the part of the seller, the following rules apply:
1 - The customer can cancel the order and will receive the full amount if they cancel up to one hour after paying for the order;
2 - After this period, the customer will have to pay shipping costs, even if shipping costs are included in the purchase price.
3 - If the customer decides they no longer want the order when it is already in their possession, without there being any damage to it or a delay of more than 2 days in delivery, they are responsible for paying the return and shipping costs. In this case, you will be refunded the full amount you paid, minus the shipping and return postage.
For more information on the consumer's right to free resolution, please refer to Decree-Law no. 24/2014, of February 14.
Once you have received your order, you can notify us of your intention to return it within 14 days. Your intention can be communicated by emailing email@example.com. Your intention can also be communicated by sending the free resolution form, but this is not obligatory.
If you make use of this option, BrandBiz, Lda. will send you an acknowledgement of receipt of the withdrawal form on a durable medium (e.g. by email) within 24 (twenty-four) hours.
In addition to the Customer's right to return the order within 14 days of receipt, the products will, in the event of damage, be promptly replaced by BrandBiz, Lda. In the case of personalized products, BrandBiz, Lda. reserves the right to analyze each case and accept the return or not.
Refunds of payments made by the Customer will be made using the same means of payment used in the initial transaction. Alternatively, the Customer may expressly indicate that they wish the refund to be made by another means, which will not entail any costs for them. In particular, with a view to speeding up the reimbursement process, the Customer may indicate the bank account details (IBAN and respective holder) to which they wish the reimbursement to be made.
When any product sold by BrandBiz, Lda. is damaged and the customer wishes to complain for this reason, they should contact the store immediately at firstname.lastname@example.org with the following information:
- Order number;
- Photo of the outer packaging with the damage;
- Photo of the inner packaging with the protections;
- Photo of the carrier's label on the packaging;
- Photo of the damaged goods.
Through this information and photographic record, in the event of a production/packaging error or damage to the order, BrandBiz, Lda. assumes responsibility and the product will be replaced or returned at no cost to the Customer. The damaged product will be collected at a time and place to be agreed - the time being determined by the carrier.
The customer has the right to claim for any damage or exchange of their order up to 60 days after placing the order. After this period BrandBiz, Lda. will not exchange or return products.
BrandBiz, Lda. will not exchange glasses if they are sent to addresses outside mainland Portugal.
In the case of damage or lack of material, BrandBiz, Lda. will not BrandBiz, Lda. will not send them to addresses outside mainland Portugal and will issue a discount voucher for the corresponding amount.
In the event that the return is due to a reason beyond BrandBiz, Lda's control, the customer will have to pay for the return via a carrier. For more information on how to return your order, please contact us at email@example.com.
In both cases, the order must be properly sealed so that it can be handled by the carrier responsible for the return.
In the case of a damaged product, BrandBiz, Lda. will not send it back for replacement.
BrandBiz, Lda. guarantees the utmost care and safety in the preparation of all orders and, for this reason, is not responsible for damage caused by the transportation of products.